Enterprise Support Ticketing for Forex, Crypto & Fintech Platforms
Handle KYC, withdrawals, and trading issues faster — reduce churn and increase client retention.
Centralized Support Desk for Client Inquiries
Oxaar Support Ticketing System allows brokers to manage client support requests efficiently. Clients can submit tickets, and your support team can track, assign, and resolve issues from one centralized dashboard.
Ensure structured communication and faster issue resolution, reducing friction in your onboarding and maintenance processes.
Core Platform Features
Everything you need to run a professional financial support operation at scale.
Client Ticket Portal
Allow clients to submit support requests easily through a dedicated user-friendly interface.
Ticket Dashboard
View, assign, and manage all incoming tickets from one centralized, real-time command center.
Department Routing
Assign tickets automatically to finance, compliance, or technical teams based on category.
Priority Tracking
Track tickets based on urgency and status to ensure SLAs are met consistently.
Conversation History
Maintain full communication history and internal notes for every client interaction.
File Attachments
Clients and staff can share documents, logs, and screenshots directly within the ticket.
Client Ticket Portal
Allow clients to submit support requests easily through a dedicated user-friendly interface.
Ticket Dashboard
View, assign, and manage all incoming tickets from one centralized, real-time command center.
Department Routing
Assign tickets automatically to finance, compliance, or technical teams based on category.
Priority Tracking
Track tickets based on urgency and status to ensure SLAs are met consistently.
Conversation History
Maintain full communication history and internal notes for every client interaction.
File Attachments
Clients and staff can share documents, logs, and screenshots directly within the ticket.
Efficient Support Workflow
A streamlined process that ensures no client request goes unnoticed.
Submission
Client submits ticket via portal
Assignment
Support team receives and assigns
Investigation
Issue is investigated and resolved
Resolution
Client receives resolution update
Centralized Support Dashboard
A powerful interface for agents to manage thousands of interactions.
Fully Integrated with Oxaar Platform
The ticketing system doesn't exist in a vacuum. It integrates seamlessly across our entire ecosystem, ensuring your support team has the data they need to help clients effectively.
- View real-time client trading metrics
- Access KYC status and history
- Directly link tickets to CRM profiles
- Internal staff collaboration tools
Client Portal
CRM
Backoffice
Client Profiles
Why Choose Oxaar Ticketing?
The advantages of a specialized support infrastructure.
Improve Satisfaction
Provide transparent and timely support that builds long-term client trust.
Organize Workflows
Streamline internal processes with automated ticket routing and clear ownership.
Reduce Response Time
Respond faster to critical issues with priority-based sorting and alerts.
Operational Efficiency
Monitor team performance and identify bottlenecks with detailed reporting.
Improve Satisfaction
Provide transparent and timely support that builds long-term client trust.
Organize Workflows
Streamline internal processes with automated ticket routing and clear ownership.
Reduce Response Time
Respond faster to critical issues with priority-based sorting and alerts.
Operational Efficiency
Monitor team performance and identify bottlenecks with detailed reporting.
Built for Growing Brokerages
Handle large volumes of client support requests efficiently with scalable infrastructure designed to grow alongside your business. High availability and bank-grade security come standard.
Book a Demo of Oxaar
Tell us your brokerage model and we’ll show you the best setup.